FAQ

Should my dog and I choose private in-home training or group training classes?

For dogs who can benefit from general Life Skills training, group classes provide an opportunity to build key foundation behaviours and manners helpful for daily life. Private Training sessions are an ideal place to resolve more involved behaviours, or for families with very specific areas of concern that they wish to address. This may include (but is not limited to):

  • Aggression
  • Fear or anxiety towards people, other animals, new environments 
  • Sound sensitivities
  • Resource guarding
  • Housetraining 
  • Excessive barking
  • Overarousal 
  • Separation anxiety
  • Leash manners
  • General lack of responsiveness 

I want my dog to socialize with other dogs, what is the best service for that?

If your dog is social and savvy in the ways of dog-dog interactions then our activity-based daycare program could be an excellent option. If your dog has more awkward-tendencies while engaging with other dogs (or certain types of dogs) then Private Training and/or our unique Almost Social sessions are often a good place to start. These one-on-one options provide dogs with a safe space to learn healthy canine social skills. 

To help young puppies learn healthy habits we offer play and socialization time during our group Puppy Training Program. As well, the Puppy Daycare Socials are specifically structured with positive socialization and confidance-building experiences in mind.

Unsure where your dog would most thrive? Contact us and we can help find the best option!

My family schedule is pretty chaotic and we cannot commit to regular puppy classes, can we still get training for our puppy?

Yes! Our in-home Puppy Traning Program is geared towards busy households who have limited scheduling freedom to attend a structured group class. The in-home sessions allow for more flexible scheduling, and when combined with the Puppy Daycare Socials your puppy will have plenty of opportunities to develop healthy social skills even outside of the class environment.

What age should my puppy start training?

Your puppy is learning from the world around them, regardless of if you are actively training. Help your puppy to learn healthy habits and household manners right from the start! A Private in-home Puppy Training Program can begin right away, or the group puppy socialization and training classes are available for any puppy between ages of 8 and 16 weeks who has been home for a minimum of 7 days.

Do you have programs available for dogs who are ready to learn at advanced levels?

Yes! Once your dog has completed the Life Skills Program they are invited to join any of our Extracurricular courses. Our most popular advanced programs include Canine Circus School, Scent Detection, and Advanced Life Skills. New courses are added all the time!

Does my dog need to be vaccinated?

Your dog is required to be up-to-date on any vaccinations deemed necessary by their own veterinarian. You will be required to provide a signed document confirming your dog is healthy and current on their preventative vaccinations.

What forms of payment do you accept?

We accept electronic e-transfers, cash, or cheque for our services. Should you require payment via credit card that could be arranged for a small fee.

What is your refund policy?

As a small business, efficient scheduling is one of the ways we can ensure top-quality care for each client. In order to maintain this efficiency, clients are required to contact us no less than 24 hours prior to a scheduled service to notify of any changes or cancellations. Cancellations received later than 24 hours in advance of a scheduled appointment will be considered a used session.

Please note that purchased packages are sold at a reduced rate and are non-refundable and non-transferable. All packages must be used within 90 days of purchase. 

Can I tour the facility?

Absolutely. Tours and visits to the facility are welcomed and encouraged. For the security of the dogs, all of our doors are locked during daycare and class times. If you plan to visit we ask that you contact us to confirm a time so that we are able to dedicate an extra human to showing you around and answering your questions.

I have more questions! How can I get them answered?

We like questions! Just give us a call or email and we will be happy to answer whatever we can for you.

Discover the difference in your dog, get started today!