Dog Training Policy & Service Agreement

By reserving your appointment for dog training sessions with One Leg Up Canine Company and its representatives, you are agreeing to the following policy terms and conditions:

Dog Health Requirements

You must ensure that your dog is healthy and up to date on all vaccinations and preventative care deemed required by your veterinarian. You will not attend training with a dog who is ill or injured, or who is suspected of being ill or injured in any way. You must immediately disclose any illness, injuries, or suspected conditions that your dog may be experiencing or have been exposed to. This includes but is not limited to lethargy, diarrhea, vomiting, coughing, lack of appetite, fever, or dehydration.

Should the information be required, you authorize One Leg Up Canine Company and its representatives to contact your dog's veterinarian to obtain medical and vaccination history, and you consent to the release of this information for the purpose of participation in our dog training and socialization programs. 

Dog Suitability for Classes

You must disclose any fearful, aggressive or potentially unsafe details about your dog in advance of training registration.

We reserve the right to remove any dog from group class at any time should the dog show any signs of excessive stress and/or reactivity. Dogs participating in group classes must not exhibit any fearful, reactive, anxious, or aggressive behaviours to either people or dogs.

Requirements for Dogs and Handlers

Absolutely no harsh handling methods are permitted. The use of choke collars, electric collars, and prong collars are absolutely not permitted. If a student chooses to use these methods outside the class environment, it is their responsibility to understand that the skills learned in their training program may not be effective and that we reserve the right to terminate the training agreement. Any bites or incidents that occur due to lack of management or neglect remain the responsibility of the owner. 

Handlers must be prepared with the necessary items required as outlined by your trainer. These items include many high value food treats, a 6’ flat leash, a treat pouch, a stuffed rubber food toy, as well as other items that your trainer may specify.

Before a trainer enters your home all dogs must be securely managed in a way that ensures the safety of the trainer and all other members of the household during the trainers arrival. Do not allow dogs with reactive, aggressive, or fearful tendencies to greet a trainer at the door.

During training sessions there must be one adult handler available per dog. Parent/guardians assume all responsibility for participating minors and must be present during all stages of training. Individuals under the age of 12 years must be accompanied by an adult who is not also handling a dog.

Payment and Cancellation Policy

Reservations are only considered held once payment has been completed. Space may be limited in some cases, and available spots will be filled on a first-come-first-served basis for payments received.

Purchased training packages and classes are non-refundable. In the event that your dog has a medical emergency a refund may be possible. A $30 administration fee will apply and a note from your veterinarian is required to receive credit. Absolutely no refunds available for training deemed mandatory by a rescue or adoption organization.

All students who must miss a class should follow along with the homework notes and contact us with questions for staying caught-up.

In the event of COVID-related restriction of services, all training programs will move to an online format. 

Private session rescheduling or cancellations made less than 24 hours prior to the appointment will be considered a used session.

Packages and pre-purchased sessions must be completed within 90 days of purchase. Failure to use purchased programs or sessions during the program period will lead to the forfeit of the remaining classes. Services are non-transferable. In the case of medical emergencies or facility holidays an extension to the program period may be given.

Photo and Video Release

You acknowledge and consent that pictures, video, and/or basic information regarding your pet may be used without charge and only for the purposes of education, advertising or promotion of One Leg Up Canine Company, its representatives and related businesses. Promotional media may include, but is not limited to, social media, website, video and posters. We will not seek compensation from nor permit use of such material by any third party.

Liability Waiver

You expressly assume the risk of any damage, injury or death incurred to any person, minor, animal, or property as a result of a dog training session conducted by or on behalf of One Leg Up Canine Company and its representatives. One Leg Up Canine Company and its representatives will not be held liable for damage caused by any 3rd party, natural occurrence, faulty equipment or lack of maintenance. You are encouraged to maintain adequate Property or Tenant insurance.

You agree to absolve and hold harmless One Leg Up Caine Company, Marilyn Aston, and any other parties associated with any service provided.

You indemnify One Leg Up Canine Company and its representatives against any claims made against us or losses or damage of any kind whatsoever suffered by us or other Clients or their pets as the result of failure to inform One Leg Up Canine Company of important behavioural characteristics, handling requirements, or medical conditions. You will immediately inform One Leg Up Canine Company of any changes that occur with your dog after the time of registration, whether related to behaviour, health, or otherwise.

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